Free standard shipping and returns on all orders

Free standard shipping and returns on all orders

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Refund Policy

Thank you for shopping at NailsLoungebyAnnie. We want you to be completely satisfied with your purchase. If for any reason you are not, we’ve outlined our refund policy below.

1. Eligibility for Refunds

  • You must contact us within 7 days of receiving the product to be eligible for a refund.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of purchase (order number, invoice, etc.) is required.

2. Items Not Eligible for Refund

  • Products that have been used, altered, or damaged after delivery.

  • Items in non‑resalable condition.

  • Nail polish, gel polish, or other cosmetics that are opened/unsealed (for hygiene reasons).

  • Custom or personalized goods.

  • Sale, clearance, or discounted items (unless otherwise stated).

3. How to Request a Refund

  • Contact us via email at [your support email] or via our support form on the website.

  • Provide your order number, date of purchase, and a clear description (with photos if relevant) of the issue.

  • Return the product to us (if required) using secure packaging. We may ask you to ship it back so we can inspect the item.

4. Return Shipping & Costs

  • If the refund is due to our error (wrong product, damaged in transit, etc.), we will cover shipping costs for returns.

  • If you are returning the product for other reasons, you may be responsible for the return shipping cost.

5. Refund Processing Time

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and the amount credited using your original method of payment, within 10‑14 business days.

6. Partial Refunds / Deductions

  • We reserve the right to withhold or deduct a portion of the refund if the product shows signs of use, damage (beyond shipping damage), or missing parts.

  • Shipping fees (for delivery or return) may not be refundable unless the product was defective or incorrect.

7. Exchanges & Replacements

  • If you’d prefer an exchange rather than a refund (for size, style, or product issues), please contact us within the eligibility period. We will help facilitate the exchange.

  • If an item is damaged in transit or defective, we will offer a replacement at no additional cost, subject to stock availability.

8. Late or Missing Refunds

  • If you haven’t received your refund after the processing time, check your bank / credit card statement. It may take some extra days depending on your payment provider.

  • If you still don’t see it, contact us and we’ll help track it down.

9. Contact Us

If you have any questions or concerns about our refund policy, please contact us:

NailsLoungebyAnnie
Email: [your support email]
Phone: [your contact number]
Address: [business address, city, country]